Job Title: Financial Services Represnetative	Salary: N/A / Yearly
Location: Alpharetta, GA	Type: Full-Time
Zip Code: 30005

Description:

TIRED OF SALES!!!

Come work at E*TRADE FINANCIAL in our Customer Call Center. This opportunity utilizes excellent customer service and problem solving skills to confidently provide information and education to E*TRADE FINANCIAL?s customers in a timely, efficient, professional manner; provides clear and accurate responses to customer inquiries; appropriately researches and resolves problems relating to customer accounts and inquiries; meets established performance expectations; develops a comprehensive operational understanding of the financial services industry; proactively learns and remains up-to-date with the Company?s products and services.

QUALIFICATIONS:
Required:
 2-Years customer service experience, or 1-year call center experience, or equivalent combination
 Integrity and the ability to handle sensitive information and maintain confidentiality
 Excellent listening, written, and verbal communication skills
 Effective conflict resolution and problem solving skills
 Approachable, flexible, dependable, and conscientiousness
 Demonstrates self-confidence and the ability to maintain composure in difficult situations
 Accountability
 Basic understanding of relationships created by diverse customer and employee groups
 Proactive and anticipates situations, develops proposals, and positive solutions
 Appropriately identifies when to seek assistance or escalate
 Ability to set and achieve goals, and work independently
 Capacity to learn new skills and knowledge on an independent level to enhance personal development and achieve career goals
 Demonstrated PC skills including familiarity with word processing, MS Office, spreadsheets and database management.
 Series 7 and 63 Licenses Required
Desired:
 BS/BA Degree preferably in Finance, Business Management/Administration, or an equivalent combination of education, training, and experience
 Experience in the Financial Services industry, including banking and business management

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